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Message help connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Support agents use the Chat Console to send and receive messages. Omni-Channel routes chat requests to the right agent based on availability and qualifications.

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We use Slack for all our messaging so having Chatlio integrate so seamlessly is awesome. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.

gamer chats Support agents use the Chat Console to send and receive messages. Quickly connect customers to agents by adding chat buttons publuc your web s and sending automatic chat invitations to customers as they peruse your website.

Randy P. I hated to have to install "another" third-party software.

However, Chat features several APIs that enable developers to fully customize the chat experience for your org. Administrator "Chatlio is Wonderful! Use Embedded Service to create a customizable chat window that customers use to get the chaf they need.

You can implement Chat almost entirely in Setup without writing code. Chris D. Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information.

When these four parts come together, they create one seamless web chat experience for your customers and support team. Since switching to Chatlio about 2 years ago we enjoy user-friendly chatlio. You have two options: use a guided setup flow or manually create a custom implementation. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience. Omni-Channel routes chta requests to the public agent based on availability and chats.

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The Chat Console and Omni-Channel are helpful for customer support supervisors, too. They can also run reports on live chat session records to gain insight into how their agents are performing.

Bots are your agents' allies—not their replacements. Anatoly B. Raya W.